Step 1: Map the need
Describe your operation in numbers: number of registers, seats, dine-in/takeaway/delivery mix, channels (Foodora, Wolt, own app), staff and accounting system. This becomes the requirements spec.
Step 2: Write a short requirements list
- Certified cash register with control unit (cloud or physical).
- KDS for the kitchen, sized for your stations.
- Online ordering on your own domain with payment.
- Integration with Fortnox/SIE for accounting.
- Support for your card acquiring agreement or help to renegotiate.
- Staff ledger integrated with Skatteverket.
- SLA with reasonable response time and Swedish language.
Step 3: Book two or three demos
Ask for a demo in your typical setting, not just sales material. Have sales run a daily flow live: take an order, add modifiers, split the bill, do a return, run the Z-report. Quality signals show up clearly when you follow these steps.
Step 4: Calculate total cost
Use the calculator and produce a 3-year total including hardware, software, support, card fees and any activation. Then compare monthly cost per register.
Step 5: Check references and contract terms
Ask for two reference customers in your size and segment. Call them and ask about uptime, support and hidden fees. Then review the contract — lock-in, price escalation, termination and data ownership are the four points most often missed.